We have an 80% refund policy, valid for 6 months from the time of purchase, if our devices do not help you. This only applies to direct purchases from us or purchases from our authorized Vielight global resellers. The refund must be claimed via the point of purchase.
Our products are also covered by a 12-month warranty. If the product is defective, we will replace the product during the warranty period.
Some products, such as that under the Neuro Pro membership benefits, may have up to 36-months of warranty.
Please note that we do not refund intranasal applicators purchased as separate items.
Please note, we do not support Vielight devices sold on Amazon, eBay and other similar online marketplaces. These devices may be stolen or counterfeit goods.
Beware of counterfeit/imitation Vielight devices sold online, they are illegal. Genuine Vielight devices bear the “Vielight” logo. If you are unsure if a device is genuine or from an authorized source, please contact us.
Neither Vielight nor its payment processor charge any fees to customers above the total amount of your purchase, but please be aware that some credit card issuers may add foreign exchange or international transaction fees to the amount they charge your account.